Privacy Policy

1. Who We Are

Maro Music (maromusic.au) is operated by Maro Online ABN 88 640 814 651, based in Sydney, Australia. In this policy, “we”, “us”, and “our” refer to Maro Music.

2. Information We Collect

We collect personal information that you provide when you:

• Create an account or place an order (name, email, phone, shipping and billing address)
• Subscribe to our newsletter (email address)
• Contact us via our contact form or email (name, email, message content)
• Browse our website (cookies, IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping via Australia Post
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations under Australian law

4. Payment Security

We use Stripe to process payments securely. Your credit card details are sent directly to Stripe and are never stored on our servers. Stripe is PCI-DSS Level 1 certified, the highest level of security certification available.

5. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. This service may collect information such as your IP address, browser type, pages visited, and time spent on pages. This data is aggregated and anonymous.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We also use essential cookies to enable core website functionality such as your shopping cart and checkout session.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Australia Post — to fulfil and deliver your orders
• Stripe — to process payments securely
• Google Analytics — for website usage analysis (aggregated data)
• Law enforcement or regulatory bodies when required by law

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 7 years as required by Australian tax law.

8. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: info@maromusic.au
• Visit our Contact Page