Shipping & Returns

Everything you need to know about getting your order to you.

Free Shipping

Your first order

Fast Dispatch

1–2 business days

Ships From

Sydney, Australia

Shipping

Method	Estimated Delivery	Cost
Standard (Australia Post)	3–7 business days	Free on your first order (new, signed-in accounts) • otherwise calculated at checkout from your postcode
Express (Australia Post)	1–3 business days	Calculated at checkout from your postcode

Free first order: Create an account and your very first order ships free via standard Australia Post. This applies to signed-in, registered customers only (not available to wholesale/reseller accounts) and covers standard shipping only — every order after that, and Express post, is calculated at checkout from your postcode.

Dispatch time: Orders are dispatched within 1–2 business days from our Sydney warehouse.

Tracking:You'll receive a tracking number via email once your order ships.

Delivery area: We currently ship within Australia only. Remote and regional areas may take slightly longer.

Returns

We want you to be happy with your purchase. If something isn't right, we're here to help.

Change of Mind

You can return unused items in original packaging within 30 days of delivery for a full refund. Return shipping is at the buyer's expense.

Faulty or Damaged Items

If your item arrives faulty or damaged, contact us within 7 days and we'll arrange a free return and replacement or full refund. Under Australian Consumer Law, you are entitled to a repair, replacement, or refund for faulty goods.

How to Return

Email us at sales@maro.com.au with your order number and reason for return. We'll send you return instructions within 1 business day.

Common Questions

Do you ship to PO Boxes?

Yes, we ship to PO Boxes via Australia Post Standard delivery.

Can I change my order after placing it?

If your order hasn't been dispatched yet, email us and we'll do our best to update it.

What if my item is lost in transit?

Contact us with your order number and tracking details. We'll lodge an investigation with Australia Post and arrange a replacement or refund.

Have another question?

Our team is happy to help with anything shipping or returns related.